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- If you are not satisfied with our programming or service during your first month of cable service, upon request we will disconnect your service and promptly refund the monthly service fee.
- We will be on time for your installation appointment or your
installation is free.
- We will be on time for your service appointment or you will receive a
$20 credit on your next bill.
- We will correct any billing problem the first time you call or you will receive a $20 credit on your next bill.
| NYS PUBLIC SERVICE COMMISSION |
We will credit your account for major service interruptions in excess of
four hours. (New York state requires cable operators to issue service credits for outages of four hours or more consistent with Section 590.65 of NYS Public Service Commission Cable TV rules and regulations.)
Posted Nov. 5, 2002
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You can contact Time Warner Cable’s local Customer Service Center at 1-866-321-CABLE
(2225),
24 hours a day, 7 days a week.
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Minimum browser requirements: IE5+, Netscape 4.75+ or Mozilla 1.6 on a PC; Netscape or Mozilla on a Macintosh.
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> Pay your bill online
> Use convenient autopay option
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