Time Warner Cable - New York's Capital Region

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Customer Care

FAQ
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Here are answers to frequently asked questions about Time Warner Cable and its products and services. If you have a question that cannot be answered here, please call our local Customer Service Center at 1-866-321-CABLE (2225), 24 hours a day, 7 days a week.

FREQUENTLY ASKED QUESTIONS

Select a category: Billing | Cable TV | High-speed Internet | Security

Billing
Cable television
High-speed Internet
Security

For more general information about cable television, please see the website for the Cable Television and Telecommunications Association of New York.

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You can contact Time Warner Cable’s local Customer Service Center at 1-866-321-CABLE (2225),
24 hours a day, 7 days a week.

Online Support

Minimum browser requirements: IE5+, Netscape 4.75+ or Mozilla 1.6 on a PC; Netscape or Mozilla on a Macintosh.

Online Payment

> Pay your bill online
> Use convenient autopay option