Time Warner Cable - New York's Capital Region

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Bill pay options
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We call our alternative bill pay options Pay Xpress. Of course, you can pay your bill through the mail or in person at one of our customer service locations. However, with Pay Xpress, paying your cable bill is easier than ever. And it's free. Choose a payment option that suits your lifestyle, and you save time and money. > Pay Xpress details > Other payment options

PAY XPRESS

Pay Xpress is a service of Time Warner Cable of Albany that offers you convenient options to pay your cable bill. Time Warner Cable's Pay Xpress:

Decreases your check writing
Reduces paperwork
Eliminates lost or late payments
Saves time and money

Pay by web
You pay your bill using the Time Warner Cable Albany website at payxpress.twalbany.com. You can pay using a bank checking account or a major credit card.

Pay by phone
You pay your bill by using a touch-tone telephone. Call 1-866-321-CABLE any time and authorize payment directly from your bank account or credit card. The system will confirm the amount due on your bill and request your payment amount. Please allow two days for your payments to be credited to your Time Warner Cable account. You can also confirm appointments with 1-866-321-CABLE.
Pay-by-phone steps:

Call 1-866-321-CABLE
Press 1 for cable television service
Listen to the introduction
Press 1 for "information about your account"
Press 1 for "information about your account or bill payment options"
Press 2 "to pay your bill over the phone"
You'll be transferred to an automated service that will take your account number, requested payment amount and credit card information

Autopay
You can have your cable payment drawn automatically from your bank account or credit card each month. It's easy to do, and you won't have to change your present banking relationship to take advantage of this service. Simply print out the online form and mail it to us today or read more about the autopay option.

OTHER OPTIONS

Via mail
Yes, you can return your payment stub with a check in the mail.

At a local Time Warner Cable payment center
Reference our payment center locations and hours on the customer care home page. Our main office in Rotterdam features a drive-thru window.

At a local Price Chopper
Take your complete statement with a check or cash payment to any area Price Chopper customer service desk.

You can contact Time Warner Cable’s local Customer Service Center at 1-866-321-CABLE (2225),
24 hours a day, 7 days a week.

Online Support

Minimum browser requirements: IE5+, Netscape 4.75+ or Mozilla 1.6 on a PC; Netscape or Mozilla on a Macintosh.

Online Payment

> Pay your bill online
> Use convenient autopay option