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- Every Time Warner Cable employee will assist you promptly, courteously and knowledgeably.
- Your phone call will be answered with in 30 seconds with very few exceptions.
- You will receive busy signals less than 3% of the times you call us.
- Your telephone call will be answered 24 hours a day, 7 days a week.
- Requests for standard cable installations will be completed within 7 business days. If we're late for a cable installation appointment you get it free. If we're late for a cable service appointment you get a $20 credit. Guaranteed.
- All service repairs will be made within 24 hours of your telephone call. Further appointment windows of up to 2 hours will be available during normal business hours. Monday - Friday. Service outages in excess of 4 hours - minimum one-day credit. Area wide service interruptions - repair within 24hours or 1 month of standard service - FREE. (extreme weather conditions excluded)
- You will enjoy clear and reliable cable television signals as a result of our stringent technical standards.
- All area service outages will be addressed quickly and efficiently.
- All disputes will be resolved quickly and fairly.
- You will discover that we run our operation in a responsible, efficient manner in order to keep operating costs and your rates down.
- You will receive notification of all changes in rates, channel lineups and programming prior to these changes being made.
- You will find that our programming lineup provides you with the very best variety of entertainment and information choices.
- You will find our office hours to be convenient and, in many cases extended to fit the lifestyles of our customers.
- You will receive a monthly statement, which is clear and concise.
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You can contact Time Warner Cable’s local Customer Service Center at 1-866-321-CABLE
(2225),
24 hours a day, 7 days a week.
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Minimum browser requirements: IE5+, Netscape 4.75+ or Mozilla 1.6 on a PC; Netscape or Mozilla on a Macintosh.
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> Pay your bill online
> Use convenient autopay option
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